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Shipping

Last updated: 23 October 2026

Where we ship from

All desk hardware ships from our fulfillment centre in Thailand.

Where we ship to

We ship to Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Arab Emirates, the United Kingdom, the United States and Vietnam. Checkout only accepts addresses in these countries.

Delivery times and cost

• Orders ship within 5 business days, subject to availability of supplies. If in doubt, raise a ticket through support chat.
• International delivery usually takes 5 to 15 business days after dispatch.
• The shipping cost is shown at checkout before you pay.
• You receive a tracking number by email when your order ships.

Customs and import duties

Import duties and taxes in your country are not included in the price and are paid by you on delivery. Teak cases are wood and some countries need extra plant-health paperwork for them, which can add time at customs. Titanium cases usually clear customs faster.

Lost or damaged parcels

Lost or damaged parcels are replaced or refunded only if you opted for insurance with the postal service. To make a claim, email [email protected] or raise a ticket through support chat with your order number. Uninsured parcels are not replaced or refunded.